Escalation Contacts for Technical Support

The following table shows the Technical Support Manager's contact information, based on geography and product line.

Any manager can help you, regardless of your product line.

Region	Product-Line	Technical Support Manager	Contact
Americas	OpenEdge Deployment	Marcelo Konatu	+1 781 280 2751 konatu@progress.com
Americas	OpenEdge Development WebSpeed/DataServer/AS400	Stephen Ferguson	+1 781 280 3228 sferguso@progress.com
Americas	Sonic Actional	Richard Burnett	+1 781 280 4852 rburnett@progress.com
Americas	ObjectStore DataXtend Apama	Kirk Stepanian	+1 781 280 3049 kstepani@progress.com
Americas	EasyAsk	Don Harris	+1 781 280 7377 dharris@easyask.com
Europe, Middle East and Africa	All Products	Jean Richert	+31 (0)10 286 5287 jri@progress.com
Europe, Middle East and Africa	All Products	Eelco H. Essenberg	+31 (0)10 286 3282 eessenbe@progress.com
Asia Pacific	All Products	Peter Bignell	+61 3 9805 8610 pbignell@progress.com
Japan	Sonic DataXtend Apama ObjectStore	Takeshi Yokokawa	+81 3 3556 7632 tyokokaw@sonicsoftware.com
Progress India	All Products	Krishna Priya	+91-40-4008 2036 kpriya@progress.com
Mission Critical	All Products	Cathy M. Galica	+1 781 280 4794 galica@progress.com
Director Technical Support
Americas	All Products	Cathy M. Galica	+1 781 280 4794 galica@progress.com
Director Technical Support
Worldwide	All Products	Peter Holt	+1 781 280 4661 pho@progress.com

PRIVACY TERMS OF USE TRADEMARKS SITE MAP CONTACT US

Progress Software Corporation supplies business application platform, soa infrastructure and data infrastructure software that simplifies and accelerates the development, deployment, integration and management of business applications and Service-Oriented Architecture (SOA). Our superior business application platforms include Progress OpenEdge for high performance SOA integration and software as a service (SaaS), and Progress Apama for complex event processing. Our innovative event-driven SOA infrastructure solutions include Progress Sonic Enterprise Service Bus (ESB), Progress DataXtend semantic data integration, Progress Actional SOA management and SOA governance, and DataDirect data connectivity for mainframe SOA and web services. Our data infrastructure products include DataDirect Connect for database driver and data provider connections to relational databases and XML data integration, EasyAsk for enterprise search and e-commerce, and ObjectStore object data management.

Progress OpenEdge® is a business application platform for the rapid development, deployment and management of business applications that are standards-based and service-oriented. Our state of art business applications provides maximum architectural flexibility, easiest development of SOA enabled applications and SaaS optimized applications. With OpenEdge there is platform independence and future proof and backward compatibility. OpenEdge partners with vertical application partners for the best logistics, retail, ERP, manufacturing and healthcare business applications. Develop quickly with OpenEdge Reference Architecture. Deploy empowering and high performance transactional applications. The all in one development environment makes OpenEdge the platform of choice. Select OpenEdge for large scale data management of critical business applications. OpenEdge is the leading embedded database.