Your role: keeping our application landscape stable

As Application Support Specialist at Intersolve, you are much more than a helpdesk employee. You are the technical and functional guardian of our complex application landscape and understand better than anyone how our systems work together. You do not just resolve incidents, you analyse them thoroughly to identify the root cause and prevent recurrence. In this role, you act as the link between business and IT. One moment you support an external partner with an API integration, the next you investigate a complex bug and provide developers with the right technical input.

You are the central point of contact for questions and incidents and know how to set the right priorities. You assess what requires immediate attention and what can wait, without losing the overall picture. In addition to performing analyses, you create clear documentation and guides, ensuring knowledge is captured within the team and processes become easier to transfer.

Because the world of payments is constantly evolving, you play an important role in safeguarding the continuity of our services. This also means participating in stand-by duties. At the same time, you look beyond daily operations. You identify opportunities for improvement, think along about smarter ways of working and take initiative to automate or optimise processes. In doing so, you ensure that both colleagues and external clients can use our applications reliably and efficiently.

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About Intersolve

Complex money flows behind brands that everyone knows

At Intersolve, we develop and manage solutions for gift cards, loyalty programmes, e-vouchers, wallets and social payment solutions. Our platform connects more than 800 partners, such as bol, VVV, HEMA and Hunkemöller and supports millions of transactions every day. Connection is central to everything we do: we bring partners, retailers and systems together with smart technology.

Our head office is located in Woudenberg, where more than 90 colleagues work. With our presence in London, we continue to build on our international growth. As an Electronic Money Institution (EMI), supervised by the Dutch Central Bank, we operate in a highly regulated environment where reliability and financial control are essential.

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What you bring to the table

• Strong communication and customer-focused skills

• Experience with ticketing systems (e.g. Jira, TOPdesk, ServiceNow)

• An analytical mindset: you keep digging until you fully understand the root cause

• Accurate, proactive and able to set the right priorities

• Affinity with IT and digital systems

• Basic knowledge of IT processes (e.g. ITIL) is an advantage

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What you can expect from us

• A salary between €2,500 and €3,500 per month on a full-time basis, depending on knowledge and experience

• 27 days’ holiday, profit-sharing scheme, pension scheme and a laptop

• Hybrid working and flexibility in your weekly schedule

• A modern working environment with facilities such as ergonomic working, free parking, fruit and sports benefits

• Training opportunities and unlimited access to our e-learning platform

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